Frequently Asked Questions

What's Nightly.travel?

Nightly.travel is a hotel booking website with a twist. We're the world's first and only site to offer combinations of two hotels for a single trip to unlock the best value stays. Some people refer to it as a split stay or hotel hopping, but we call it hotel switching. By switching hotels once during your stay, you can save money, enjoy higher quality hotels for less, and experience more from the cities you want to visit. At the time of booking you will always know when your switch will occur and what hotels you will stay in so you can lock in your savings and plan ahead. If you’re not ready for hotel switching, however, don’t worry – with Nightly.travel you can also book traditional single hotel stays.

How can Nightly.travel help me save money?

When most people think about booking a hotel room, they generally think about all the nights at once, as one stay. That's not how hotels view things. They usually think about each night on its own, or on a Nightly basis (see what we’ve done there?). If a night is nearly sold out due to local demand for an event, they might increase the price on their last rooms that night to make more money. Or on quiet nights they might lower the price to try and encourage more people to stay with them. Prices for each night are determined using complex pricing systems that aim to maximise hotels’ revenues, and the price you pay for your total stay is a combination of all these varied nightly room prices.

Hotel switching, or split stays, is a fantastic way for you to grab the biggest and best hotel savings for your trip by leveraging the fluctuations in room prices caused by these complicated pricing systems. Nightly.travel’s proprietary switching algorithm looks at room prices for each night and mixes and matches hotel combinations in the best way to give you the biggest savings versus a traditional single hotel stay.

Can you give me an example of how Nightly.travel can help me save money?

Imagine Steve is going to Amsterdam for 4 nights and he books his hotel with a traditional online booking service. He is quoted a total price of $400 and assumes that his room rate is $100 per night. This is wrong. Steve’s room rate is actually $80 per night for the first two nights and then spikes to $120 per night for the last two nights due to local demand in Amsterdam ahead of a big conference during his travel dates. This combination of room rates totals the $400 he is quoted by his traditional online booking service.

At Nightly.travel, we use a high-speed proprietary switching algorithm to compare all combinations of stays across two hotels, finding lower cost room rates in one hotel and then combining them with room rates in other hotels in the same city to come up with the lowest priced combinations. So in the case of Steve, our hotel switching algorithm might have combined his original hotel with another hotel such that Steve stayed in his original hotel for 2 nights (at $80 per night), but then switched hotels for the last two nights to another hotel offering 2 nights at $80 per night, thereby spending a total of $320 for his 4 nights in Amsterdam and saving $80 vs. his original single stay booking of $400.

We call these unique hotel combinations where you switch once and save big, Nightly Exclusive Deals.

Where can I stay with Nightly.travel?

We’re always working to add more hotels to our service, but for now, we're pleased to offer you over 75,677 of the best hotels in over 180 countries. This provides you with global coverage and a wide range of hotels to choose from.

Which countries is Nightly.travel available in?

You can access Nightly.travel right across the globe.

What currencies can I book in?

We're proud to offer you hotel bookings in British Pounds (GBP), Euros (EUR) and US Dollars (USD). More currencies will follow soon. Just switch currencies at the top right hand corner of the website to view room prices in your preferred currency.

Why haven’t I heard of Nightly.travel?

We're the new kids on the block and we're thrilled that you're here reading this. Nightly.travel is the brand and trading name of Travel Innovations Limited, a UK-based business with company number 10012311 and registered office address at 35-37 Ludgate Hill, Office 7, London EC4M 7JN, United Kingdom.

How can I contact Nightly.travel?

If you have any questions or comments, you can email us at [email protected] or call us during office hours on (833) 760 6834.

Nightly Exclusive Deals

What are Nightly Exclusive Deals?

Nightly Exclusive Deals are our unique combinations of two hotels for a single destination which offer you better value for money than staying at just one hotel for your entire trip. Booking a Nightly Exclusive Deal usually offers you some combination of:

  • Money saving: switch once and save
  • Hotel upgrade: higher quality hotels for the same or less money
  • Greater experience: enjoy staying at new hotels and experiencing different neighbourhoods at your destination

How does Nightly.travel create these Nightly Exclusive Deals?

We've developed a high-speed proprietary algorithm which searches all the prices, of all the rooms, in all the hotels at your destination. It then picks, mixes and matches these into the ideal combinations of two hotels for your trip. The resulting Nightly.travel 'magic' offers you the lowest price stays at the highest quality hotels.

How will I benefit from Nightly Exclusive Deals?

Nightly Exclusive Deals help by ensuring you:

  • Don't stay at a hotel when the price spikes making the hotel overpriced or poor value
  • Move to another hotel where the price has dropped making the hotel great value
  • Consider all hotels which have one or more nights available but not all nights available
  • Maximise the experience by enjoying different hotels and seeing more areas at your destination

Are these deals available elsewhere?

You could try and find these sorts of deals yourself manually (that's where the idea first came from) but we think you'll agree it's better to have it available at the click of a button, and let our complex computer software do the hard work and in just a few seconds!

Can I customise a Nightly Exclusive Deal and choose how many nights I stay at each of the two hotels?

We don't offer this ability just yet, but we would like to in the future! Keep an eye out on our site as we make various improvements.

How does the switch work during my stay?

On the day of your switch you need to check out of the first hotel as normal and check in at the second one. We don’t offer any kind of transportation between your two hotels (yet!), so you'll need to arrange this yourself. We’re working on options to help make your switch smoother, but for now, we think that as long as you know where you’re going to and from, you should have what you need to make the switch easy. Check out our blog about hotel switching to learn more.

What if there's a gap in time between the check-out time of the first hotel and the check-in at the second?

If you ask nicely your first hotel might let you have late check-out. If that doesn’t work, your room at the second hotel might be ready for early check-in, but this is never guaranteed. Failing both of those, one of the hotels will usually be more than happy to look after your bags if you want to go out for a brief bit of exploring and complete the switch later.

I'd rather not switch hotels - can I book 'regular' stays in one hotel with Nightly.travel?

That's ok, we get that switching hotels isn't right for every trip and yes, you can book 'regular' stays in one hotel with us. We display Nightly Exclusive Deals alongside regular single hotel stays. You can exclude the options which require you to switch hotels from your search results by using the filter marked 'Hotel Switching' and selecting 'No Nightly Exclusives'.

Bookings

If I do a booking with a hotel switch, how many times do I need to enter my details to checkout?

We like Simple. That’s why we only ask you to enter your customer and payment details once per trip. If you’re booking a Nightly Exclusive Deal with a hotel switch, our system will then automatically book both hotels for you using the information you’ve entered in once.

How many booking references will I receive?

Our current hotel supplier is Hotelbeds, one of the world’s largest bedbanks. This means that if you booked a reservation with a hotel switch, you will receive one email confirmation with 3 references: 1) a Nightly.travel reference, 2) a Hotelbeds booking reference for your first hotel, and 3) a Hotelbeds booking reference for your second hotel. If you’ve booked a single hotel stay, you will receive an email confirmation with only 2 booking references: 1) a Nightly.travel reference, and 2) a Hotelbeds booking reference for your hotel.

The Nightly.travel reference is to be used only when communicating either by email or phone with Nightly.travel customer care. When dealing with the hotel directly (either by phone or in person), the travel dates, booking surname, and Hotelbeds reference for the specific hotel should be used.

Why can’t I choose room types for my booking?

Building an automated hotel switching engine is hard! Unfortunately, at the moment we can only offer you one type of room per hotel booking. We are working on adding different room types so that you can choose rooms (e.g. Deluxe Double vs. Superior King, etc) as you build your hotel combinations, but for now, we can only offer you one room type per hotel because we are focused on giving you the room type that offers the best value.

How does the Best Price Promise work?

We want to make sure you get the very best price possible. To make sure of this, we offer a Best Price Promise. The Best Price Promise is simple. We're so confident that we show the lowest prices available online, that if you find a cheaper price for identical accommodation, on the same day, we'll speak to our suppliers and try our utmost to match the price you found. Please contact us by email at [email protected] and we'll let you know what we need from you to process the price match.

I have special requests for the hotel(s); when and how do I provide these?

You'll be able to make special requests in the 'Make Special Request' section of the checkout page on our website. Please note special requests can't be guaranteed and may not be confirmed until you arrive at the hotel(s). We advise contacting the hotel(s) prior to your arrival to guarantee your request. You'll find the hotel's contact information in your booking confirmation email.

What methods of payment can I use?

We accept Visa, Mastercard and American Express. Your card will be charged the full amount for the booking immediately, in order for us to confirm your booking.

Can I make a booking without a credit or debit card?

No, all bookings require a valid credit or debit card for them to be confirmed.

Does Nightly.travel charge any fees for card payment?

No! We think it's only fair that the price you see is the price you pay.

I need to change or cancel my booking, how do I do this?

For now, you'll need to get in touch with us by email at [email protected] or by phone on (833) 760 6834. We'll always do our best to help. If you think you might need to make changes to your travel plans, we strongly recommend going for the hotel stays marked 'Free Cancellation'.