Privacy and Cookies Policy

Travel Innovations Limited trading as Nightly takes your privacy very seriously. We ask that you read this Privacy and Cookies Policy carefully as it contains important information about what to expect when we collect personal information about you and how we will use your personal data.

This policy applies to information we collect about:

1. The information we collect about you

When you do business with us, we collect the following personal information from you:

2. How we will use the information about you

We gather this information to allow us to process any accommodation bookings you may make. The relevant information is then used by us to provide you with services and to communicate with you on any matter relating to the provision of the services in general. If you agree, we may also contact you about other products and services we think may be of interest to you.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. We may also provide such aggregate information to third parties. These statistics will not include information that can be used to identify you.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the good and services that we provide. We or our agents and sub-contractors may contact you by post, email or telephone to ask you for your feedback and comments on our goods and services.

3. Marketing

We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send an email with Subject: UNSUBSCRIBE NIGHTLY to [email protected]. If you agree to us providing you with marketing information, you can always opt out at a later date.

We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please send an email with Subject: UNSUBSCRIBE OTHER to [email protected]. If you agree to us providing you with third party marketing information, you can always opt out at a later date.

4. Our use of cookies and other information-gathering technologies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the website and to compile statistical reports on website activity. For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function if you remove cookies from your browser.

5. How we protect your information

We have put in place the following security procedures and technical and organisational measures to safeguard your personal information: firewalls, browser certification technology and SSL encryption.

We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

6. Access to your information and updating and correcting your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to [email protected].requesting this. We may make a small charge for this service.

7. Sale of business

If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

8. Your consent

By submitting your personal information, you consent to the use of that information as set out in this policy.

9. Changes to our Policies

We keep our Privacy and Cookies Policy under regular review. If we change our Policies we will post the changes on this page, and place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. This Policy was last updated on 18 October 2016.

10. How to contact us

We welcome your views about our website and our Privacy and Cookies Policy. If you would like to contact us with any queries or comments, please send an email to [email protected] or send a letter to 39 Uverdale Road, London SW10 0SN, United Kingdom. You can also reach us on our office telephone number +44 (0)330 2230 565.

11. Links to other websites

Our website contains links to other websites. This Privacy and Cookies Policy only applies to this website so when you access links to other websites you should read their own privacy policies.